> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Telemetron Support

> How Telemetron works as a support platform for hardware companies

Telemetron is a support platform for hardware companies. When a customer reaches out, your team sees the message alongside their devices, live telemetry, and order history — all in one place.

## How it works

Every customer interaction becomes a [**case**](/data/how-cases-work) — whether it arrives by email, Instagram, phone, or chatbot. Each case links to:

* **The customer** — contact info, history, previous cases
* **Their devices** — serial numbers, live telemetry, diagnostics
* **Business context** — orders, payments, and warranty status from Shopify, Stripe, or your ERP

The [AI agent](/data/ai-agent) has access to all of this and can draft replies, look up diagnostics, or take actions on behalf of your team.

## Building blocks

| Concept                                            | What it does                                                                                                                |
| -------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| [**Messaging Channels**](/data/messaging-channels) | Connect email, Instagram, Messenger, phone, or chatbot. Incoming messages automatically create and route cases.             |
| [**Cases**](/data/how-cases-work)                  | Track every support interaction through Open, In Progress, Waiting, and Resolved. Assigned to team members or the AI agent. |
| [**Device Data**](/data/device-data-ingestion)     | Ingest telemetry via REST API, AWS IoT Core, S3, or Memfault. Linked to the customer who owns the device.                   |
| [**Integrations**](/integrations/overview)         | Connect ecommerce, telemetry, and developer tools. Add what you need — not everything has to be connected on day one.       |

## Getting started

<Steps>
  <Step title="Connect a messaging channel">
    Start with [email](/integrations/communication/gmail). Incoming messages will automatically create cases.
  </Step>

  <Step title="Add business context">
    Connect [Shopify](/integrations/ecommerce/shopify), [Stripe](/integrations/ecommerce/stripe), or your other tools so the AI agent can look up orders and process refunds in-platform.
  </Step>
</Steps>