> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Meta (Instagram & Messenger)

> Connect Instagram and Facebook Messenger to receive and respond to customer messages

The Meta integration connects your Instagram and Facebook Messenger channels to Telemetron through a single OAuth flow. Incoming DMs, Messenger messages, and post comments automatically create support cases.

## Prerequisites

* A **Facebook Page** with admin access
* For Instagram: an **Instagram Professional or Business account** linked to that Facebook Page

## Setup

<Steps>
  <Step title="Connect with Facebook">
    Navigate to **Settings** > **Integrations** > **Instagram** or **Messenger** and click **Connect with Facebook**. Both channels use the same Meta OAuth flow — connecting one will prompt you to configure both.
  </Step>

  <Step title="Authorize and select your page">
    Select the Facebook Page you want to connect and grant the requested permissions.
  </Step>

  <Step title="Confirm">
    After authorization, the integration page will show your connected Facebook Page and Instagram account with confirmation checkmarks.
  </Step>
</Steps>

## Channels

Once connected, Telemetron subscribes to:

* **Instagram DMs** — direct messages create support cases
* **Instagram post/ad comments** — captured and can be replied to from the dashboard
* **Instagram story mentions** — create cases with replies sent via DM
* **Facebook Messenger** — conversations create support cases
* **Facebook page post comments** — captured and can be replied to from the dashboard

## Messaging Limitations

Meta enforces restrictions on how and when you can respond:

* **24-hour messaging window** — you can only reply to a customer within 24 hours of their last message. After that, the window closes and you cannot send a message until they reach out again.
* **Comment private replies have a 7-day window** — you can reply privately (via DM) to a post comment within 7 days. You can only send one private reply per comment.
* **Text and attachments can't be sent together** — if you need to send both, the attachment goes as a separate message.
* **Tokens can expire** — if the connection drops, reconnect by clicking **Connect with Facebook** again.