> ## Documentation Index > Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt > Use this file to discover all available pages before exploring further. # Phone (Voice / Calls) > Manage phone numbers, inbound call routing, and voice settings ## Overview The Phone integration lets you provision phone numbers and configure inbound call routing. Incoming calls are routed to agents based on priority and availability, and a support case is automatically created for each call. Phone integration settings showing phone numbers, capabilities, and inbound call routing When a call comes in, agents see a popup in the dashboard with options to accept, dismiss, or forward to their cell. Incoming call popup showing accept, dismiss, and forward to cell options ## Setup Navigate to **Settings** > **Integrations** > **Phone** and provision a new phone number. Select your desired country and area code, then confirm. Add phone number dialog with area code and country selection Set up how incoming calls are handled: * **Agent call priority** — define the order in which agents receive incoming calls. * **Ring strategy** — **sequential** rings agents one at a time in priority order; **simultaneous** rings all available agents at once, first to answer gets the call. * **Voicemail** — configure voicemail for when no agents are available. Inbound call settings showing ring strategy, dual-dial, timing, and fallback options Agent assignment showing enabled and not enabled agents for inbound calls ## Agent Availability After being assigned to a phone number, agents must set themselves to **Available** in the dashboard to start receiving calls. The phone status toggle is in the top-right corner. Phone status toggle showing Available and Offline states ## Dual-Dial When enabled, incoming calls ring the agent's personal phone alongside their browser. The agent presses a key to confirm before being connected. This lets your team take calls from their cell when they're away from the dashboard. Each agent configures their own phone number in their profile. Edit forwarding number for an agent assigned to a phone number ## Business Hours Each agent has a configurable call window that controls when they can receive calls. You can set: * **Timezone** — the agent's local timezone * **Per-day schedule** — enable/disable specific days with custom start and end times * Presets available: "Business hours" (Mon–Fri 9–5) or "All hours" When a call comes in and all agents are outside their call windows, the call falls through to your configured fallback — either **voicemail** or **call forwarding** to backup numbers. Call window tooltip showing agent's configured hours Call window editor with per-day schedule and timezone ## Voice Recording All calls are automatically recorded and linked to the corresponding support case. The AI agent can generate call summaries and follow-up actions from recordings.