> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Connect Slack for AI-powered support workflows and notifications

## Overview

The Slack integration connects your Slack workspace to Telemetron, enabling real-time notifications, AI-powered support workflows, and seamless collaboration between your team and the AI agent.

## Prerequisites

* A Slack workspace where you have permission to install apps
* Admin or owner access to authorize the integration

## Setup

<Steps>
  <Step title="Initiate the connection">
    In Telemetron, navigate to **Settings** > **Integrations** > **Slack** and click **Connect with Slack**.
  </Step>

  <Step title="Authorize in Slack">
    You will be redirected to Slack's OAuth authorization page. Review the requested permissions and click **Allow** to grant Telemetron access to your workspace.
  </Step>

  <Step title="Confirm the connection">
    After authorization, you will be redirected back to Telemetron. The integration page will display your connected workspace information.
  </Step>
</Steps>

## Configuration

Once connected, configure the following settings:

* **Notification channels** -- Select which Slack channels receive notifications from Telemetron (e.g., new cases, escalations, resolution updates).
* **Notification settings** -- Choose which events trigger Slack notifications and customize notification content.

## How It Works

* **Notifications** are sent to your configured Slack channels when relevant events occur, such as new support cases, status changes, or escalations.
* The **AI agent** can interact via Slack to provide updates and assist with support workflows.
* Your team can collaborate on support cases directly within Slack alongside dashboard workflows.

<Info>
  The connected state in Telemetron shows your Slack workspace name and connection status.
</Info>

## Troubleshooting

| Issue                            | Solution                                                                                                                          |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- |
| OAuth flow fails                 | Ensure you have admin permissions in your Slack workspace and that pop-ups are not blocked.                                       |
| Notifications not appearing      | Verify the correct channels are selected in notification settings and that the Telemetron bot has been invited to those channels. |
| Connection shows as disconnected | Re-authorize by clicking **Connect with Slack** again. The previous token may have been revoked.                                  |