> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify

> Connect your Shopify store to sync orders, products, and customer data

## How It Works

After connecting, Telemetron syncs your Shopify data including orders, products, and customer records. The AI agent can:

* **Look up orders** by order number, email, or customer name
* **Search products** to answer questions about availability, specs, and pricing
* **Access customer data** to provide personalized, contextual support

Orders appear in the case sidebar. Click the three dots on an order to cancel/refund or edit the shipping address.

<CardGroup cols={2}>
  <Frame>
    <img src="https://mintcdn.com/telemetron-9adc5bfe/4P14eutqKl2yl-2a/images/shopify-order.png?fit=max&auto=format&n=4P14eutqKl2yl-2a&q=85&s=b35fd718c892e829f3faf596fd55bb90" alt="Shopify order details in the case sidebar" width="792" height="406" data-path="images/shopify-order.png" />
  </Frame>

  <Frame>
    <img src="https://mintcdn.com/telemetron-9adc5bfe/4P14eutqKl2yl-2a/images/shopify-order-actions.png?fit=max&auto=format&n=4P14eutqKl2yl-2a&q=85&s=f31919b165d5e2a51e4f90f286c66583" alt="Order actions menu showing Cancel & Refund and Edit Address" width="796" height="416" data-path="images/shopify-order-actions.png" />
  </Frame>
</CardGroup>

## Overview

Integrate your Shopify store with Telemetron to automatically sync orders, products, and customer data. Once connected, the AI agent can look up order details, product information, and provide contextual support to your customers.

## Prerequisites

* An active Shopify store
* Admin access to your Shopify account
* A Telemetron account with admin permissions

## Setup

<Steps>
  <Step title="Install the Telemetron AI app">
    Install the [Telemetron AI app](https://apps.shopify.com/telemetron-ai) from the Shopify App Store.
  </Step>

  <Step title="Open the app in Shopify Admin">
    In your Shopify Admin, go to **Apps > Telemetron AI**.
  </Step>

  <Step title="Copy the secret code">
    Copy the secret code displayed on the Telemetron app page in Shopify.
  </Step>

  <Step title="Open Telemetron integration settings">
    In Telemetron, go to **Settings > Integrations > Shopify**.
  </Step>

  <Step title="Complete the connection">
    Paste the secret code and click **Complete Sync**.
  </Step>
</Steps>

## Configuration

Once connected, the integration page shows **"Shopify is connected"**. You can manage the integration in your Shopify Admin under **Apps > Telemetron AI**.

## Troubleshooting

| Issue                       | Solution                                                                                                               |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| Secret code is not accepted | Ensure you are copying the code from the Telemetron app page in Shopify Admin, not from the Shopify App Store listing. |
| Data not syncing            | Verify the app is still installed in Shopify Admin under **Apps > Telemetron AI**. Try disconnecting and reconnecting. |
| Missing orders or products  | Initial sync may take a few minutes. If data is still missing after 10 minutes, contact support.                       |