> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect Zendesk to create tickets from cases and use the sidebar app

## Overview

Integrate Zendesk with Telemetron to automatically create support tickets from escalated cases and use the Zendesk sidebar app to surface Telemetron customer data directly within the Zendesk agent interface.

## Prerequisites

* A Zendesk account with admin access
* A Telemetron account with admin permissions

## Setup

<Steps>
  <Step title="Open Zendesk integration settings">
    In Telemetron, go to **Settings > Integrations > Zendesk**.
  </Step>

  <Step title="Connect with Zendesk">
    Click **Connect with Zendesk**. You will be redirected to Zendesk to authorize the connection.
  </Step>

  <Step title="Authorize access">
    Review the permissions requested and authorize Telemetron to access your Zendesk account.
  </Step>

  <Step title="Confirm the connection">
    After authorization, you will be redirected back to Telemetron. The integration page will confirm the connection.
  </Step>
</Steps>

## Configuration

Once connected, you can configure how cases are escalated to Zendesk tickets. The Zendesk sidebar app is automatically available to your Zendesk agents after the integration is set up.

## How It Works

With Zendesk connected, Telemetron provides two key capabilities:

### Ticket Creation

* Cases handled by the AI agent can be **escalated to Zendesk tickets** when they require human attention
* Tickets are created with full context from the Telemetron conversation, so your support team has all the information they need

### Sidebar App

* The **Telemetron sidebar app** appears in the Zendesk agent interface
* It displays relevant customer data from Telemetron, including order history, product information, and previous interactions
* This gives your Zendesk agents immediate context without switching between tools

## Troubleshooting

| Issue                                 | Solution                                                                                                                                              |
| ------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Connection fails during authorization | Ensure you have admin access in Zendesk. Try again or use a different browser.                                                                        |
| Tickets not being created             | Verify the integration is still connected in **Settings > Integrations > Zendesk**. Try disconnecting and reconnecting.                               |
| Sidebar app not appearing             | The sidebar app may need to be enabled in your Zendesk admin settings. Check **Zendesk Admin > Apps > Manage** to confirm it is installed and active. |