Telemetron’s AI agent is powered by Claude and has access to 55+ tools that let it interact with your connected integrations, customer data, and device telemetry.
Agent Contexts
The AI agent operates in four different contexts:
| Context | Description | Access |
|---|
| Internal Chatbot | Used by your support team from the dashboard | All tools, filtered by user role |
| Customer Chatbot | The embeddable widget for customer self-service | Public tools only, identity-aware |
| Slack Agent | Operates within your Slack workspace | All tools |
| MCP Server | Accessed via Claude Code in the terminal | All tools |
Communication
- Send and draft emails
- Send SMS messages
- Reply to Instagram and Messenger conversations
Customer Management
- Query and look up customers
- View customer history and linked devices
Case Management
- Create, update, and resolve cases
- Assign cases to team members
- Add internal notes
Ecommerce
- Shopify: Look up orders, products, customer purchase history
- Stripe: Look up payments, process refunds, create payment links
- Odoo: Query serial numbers, inventory levels, order traceability
- EasyPost: Get shipping rates, create labels, track shipments
Device & Telemetry
- Query device telemetry data
- Look up device connection status
- Memfault: Query device reports, traces, and diagnostics
Knowledge Base
- Search documentation and knowledge base articles
External Data
- PostgreSQL: Run read-only SQL queries against connected databases
- Custom API Tools: Call configured external API endpoints
Role-Based Access Control
Tool access is controlled by your organization’s role system:
- Admin roles have access to all tools by default
- Custom roles can be configured with specific tool permissions
- The customer-facing chatbot only uses tools marked as public
- Tools can be restricted to specific roles via the Tools Settings page
Resource-filtered tools (like Knowledge Base search and Device Connections) manage access at the resource level rather than the tool level. Use their respective management pages to control which roles can access specific resources.
