Create Ticket

curl -X POST https://admin.telemetron.ai/api/ext-v1/ticket/createTicket \
  -H "x-api-key: your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Device not connecting to WiFi",
    "description": "Customer reports their device fails to connect after firmware update v2.3.1",
    "priority": "high",
    "customerEmail": "john.doe@example.com",
    "category": "Connectivity"
  }'

curl -X POST https://admin.telemetron.ai/api/ext-v1/ticket/createTicket \
  -H "x-api-key: your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Battery draining too fast",
    "customerId": "cust_a1b2c3d4e5f6",
    "priority": "medium"
  }'

const response = await fetch('https://admin.telemetron.ai/api/ext-v1/ticket/createTicket', {
  method: 'POST',
  headers: {
    'x-api-key': 'your_api_key_here',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    title: 'Device not connecting to WiFi',
    description: 'Customer reports their device fails to connect after firmware update v2.3.1',
    priority: 'high',
    customerEmail: 'john.doe@example.com',
    category: 'Connectivity'
  })
});

const data = await response.json();

const response = await fetch('https://admin.telemetron.ai/api/ext-v1/ticket/createTicket', {
  method: 'POST',
  headers: {
    'x-api-key': 'your_api_key_here',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    title: 'Battery draining too fast',
    customerId: 'cust_a1b2c3d4e5f6',
    priority: 'medium'
  })
});

const data = await response.json();

import requests

response = requests.post(
    'https://admin.telemetron.ai/api/ext-v1/ticket/createTicket',
    headers={
        'x-api-key': 'your_api_key_here',
        'Content-Type': 'application/json'
    },
    json={
        'title': 'Device not connecting to WiFi',
        'description': 'Customer reports their device fails to connect after firmware update v2.3.1',
        'priority': 'high',
        'customerEmail': 'john.doe@example.com',
        'category': 'Connectivity'
    }
)

data = response.json()

import requests

response = requests.post(
    'https://admin.telemetron.ai/api/ext-v1/ticket/createTicket',
    headers={
        'x-api-key': 'your_api_key_here',
        'Content-Type': 'application/json'
    },
    json={
        'title': 'Battery draining too fast',
        'customerId': 'cust_a1b2c3d4e5f6',
        'priority': 'medium'
    }
)

data = response.json()

curl -X POST https://admin.telemetron.ai/api/ext-v1/ticket/createTicket \
  -H "x-api-key: your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Device overheating during charging",
    "customerEmail": "john.doe@example.com",
    "priority": "high",
    "messages": [
      { "role": "customer", "content": "My device gets very hot when I plug it in to charge." },
      { "role": "bot", "content": "I'\''m sorry to hear that. How long has this been happening?" },
      { "role": "customer", "content": "Started about a week ago after the latest update." }
    ]
  }'

const response = await fetch('https://admin.telemetron.ai/api/ext-v1/ticket/createTicket', {
  method: 'POST',
  headers: {
    'x-api-key': 'your_api_key_here',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    title: 'Device overheating during charging',
    customerEmail: 'john.doe@example.com',
    priority: 'high',
    messages: [
      { role: 'customer', content: 'My device gets very hot when I plug it in to charge.' },
      { role: 'bot', content: "I'm sorry to hear that. How long has this been happening?" },
      { role: 'customer', content: 'Started about a week ago after the latest update.' }
    ]
  })
});

const data = await response.json();

import requests

response = requests.post(
    'https://admin.telemetron.ai/api/ext-v1/ticket/createTicket',
    headers={
        'x-api-key': 'your_api_key_here',
        'Content-Type': 'application/json'
    },
    json={
        'title': 'Device overheating during charging',
        'customerEmail': 'john.doe@example.com',
        'priority': 'high',
        'messages': [
            {'role': 'customer', 'content': 'My device gets very hot when I plug it in to charge.'},
            {'role': 'bot', 'content': "I'm sorry to hear that. How long has this been happening?"},
            {'role': 'customer', 'content': 'Started about a week ago after the latest update.'}
        ]
    }
)

data = response.json()

{
  "success": true,
  "ticketId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "message": "Ticket created successfully"
}

{
  "error": "title is required"
}

{
  "error": "Either customerEmail or customerId is required"
}

{
  "error": "Customer not found"
}

{
  "error": "priority must be one of: low, medium, high, urgent"
}