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Overview

Integrate Memfault with Telemetron to give your AI support agent access to device crash analytics, firmware version tracking, and fleet health metrics. When connected, the agent can look up device status, recent crashes, and diagnostic reports directly during support conversations.

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Prerequisites

  • A Memfault account with an active project
  • An Organization Access Token with read permissions
  • At least one device registered in your Memfault project for testing

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Setup

1

Open the Integration Page

Go to Settings > Integrations > Memfault.
2

Enter Organization Access Token

Generate or retrieve your token from Memfault:
  1. In Memfault, navigate to Admin > Organization Auth Token
  2. Click Create Token
  3. Copy the generated token and paste it into Telemetron
3

Enter Organization Slug

Find your organization slug in the Memfault URL. It appears after /organizations/ in the URL:
https://app.memfault.com/organizations/{ORGANIZATION_SLUG}/projects/...
4

Enter Project Slug

Find your project slug in the Memfault URL. It appears after /projects/ in the URL:
https://app.memfault.com/organizations/.../projects/{PROJECT_SLUG}/...
5

Enter Test Device Serial ID

Provide a device serial number for connection testing:
  1. In Memfault, go to Fleet > Devices
  2. Copy the serial number of any device exactly as displayed
  3. Paste it into the Test Device Serial ID field
6

Connect

Click Connect Memfault to finalize the integration. Telemetron will verify access using the test device.

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Configuration

Once connected, the integration page shows:
FieldValue
Organization SlugYour Memfault organization slug
Project SlugYour Memfault project slug

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Direct API Access

Toggle Enable Direct API Access to allow the AI agent to query Memfault directly during conversations. When enabled, the agent can:
  • Look up device information by serial number
  • Retrieve crash reports and coredumps
  • Query device traces and diagnostic data
  • Check firmware versions and update status
Data points must be marked as attributes in Memfault for Telemetron to receive them. Metrics that are not configured as attributes will not be available to the AI agent.

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How It Works

Telemetron connects to the Memfault API using your Organization Access Token. The AI support agent can query device health data, crash analytics, and firmware information in real time. When a customer reports an issue, the agent can automatically look up the device’s recent crash reports, firmware version, and fleet-wide patterns to help diagnose problems faster.

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Troubleshooting

IssueResolution
Authentication failedVerify the Organization Access Token is correct and has not been revoked. Generate a new token if needed.
Organization or project not foundDouble-check the organization and project slugs. Copy them directly from the Memfault URL to avoid typos.
Test device not foundEnsure the serial number matches exactly, including case. The device must exist in the specified project.
Missing telemetry dataConfirm that the data points you expect are marked as attributes in Memfault. Non-attribute metrics are not forwarded.
Direct API queries returning empty resultsVerify that Enable Direct API Access is toggled on. Check that the device has recent data in Memfault.