Telemetron is a support platform for hardware companies. When a customer reaches out, your team sees the message alongside their devices, live telemetry, and order history — all in one place.Documentation Index
Fetch the complete documentation index at: https://docs.telemetron.ai/llms.txt
Use this file to discover all available pages before exploring further.
How it works
Every customer interaction becomes a case — whether it arrives by email, Instagram, phone, or chatbot. Each case links to:- The customer — contact info, history, previous cases
- Their devices — serial numbers, live telemetry, diagnostics
- Business context — orders, payments, and warranty status from Shopify, Stripe, or your ERP
Building blocks
| Concept | What it does |
|---|---|
| Messaging Channels | Connect email, Instagram, Messenger, phone, or chatbot. Incoming messages automatically create and route cases. |
| Cases | Track every support interaction through Open, In Progress, Waiting, and Resolved. Assigned to team members or the AI agent. |
| Device Data | Ingest telemetry via REST API, AWS IoT Core, S3, or Memfault. Linked to the customer who owns the device. |
| Integrations | Connect ecommerce, telemetry, and developer tools. Add what you need — not everything has to be connected on day one. |