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Telemetron is a support platform for hardware companies. When a customer reaches out, your team sees the message alongside their devices, live telemetry, and order history — all in one place.

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How it works

Every customer interaction becomes a case — whether it arrives by email, Instagram, phone, or chatbot. Each case links to:
  • The customer — contact info, history, previous cases
  • Their devices — serial numbers, live telemetry, diagnostics
  • Business context — orders, payments, and warranty status from Shopify, Stripe, or your ERP
The AI agent has access to all of this and can draft replies, look up diagnostics, or take actions on behalf of your team.

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Building blocks

ConceptWhat it does
Messaging ChannelsConnect email, Instagram, Messenger, phone, or chatbot. Incoming messages automatically create and route cases.
CasesTrack every support interaction through Open, In Progress, Waiting, and Resolved. Assigned to team members or the AI agent.
Device DataIngest telemetry via REST API, AWS IoT Core, S3, or Memfault. Linked to the customer who owns the device.
IntegrationsConnect ecommerce, telemetry, and developer tools. Add what you need — not everything has to be connected on day one.

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Getting started

1

Connect a messaging channel

Start with email. Incoming messages will automatically create cases.
2

Add business context

Connect Shopify, Stripe, or your other tools so the AI agent can look up orders and process refunds in-platform.