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How It Works

After connecting, Telemetron syncs your Shopify data including orders, products, and customer records. The AI agent can:
  • Look up orders by order number, email, or customer name
  • Search products to answer questions about availability, specs, and pricing
  • Access customer data to provide personalized, contextual support
Orders appear in the case sidebar. Click the three dots on an order to cancel/refund or edit the shipping address.
Shopify order details in the case sidebar
Order actions menu showing Cancel & Refund and Edit Address

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Overview

Integrate your Shopify store with Telemetron to automatically sync orders, products, and customer data. Once connected, the AI agent can look up order details, product information, and provide contextual support to your customers.

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Prerequisites

  • An active Shopify store
  • Admin access to your Shopify account
  • A Telemetron account with admin permissions

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Setup

1

Install the Telemetron AI app

Install the Telemetron AI app from the Shopify App Store.
2

Open the app in Shopify Admin

In your Shopify Admin, go to Apps > Telemetron AI.
3

Copy the secret code

Copy the secret code displayed on the Telemetron app page in Shopify.
4

Open Telemetron integration settings

In Telemetron, go to Settings > Integrations > Shopify.
5

Complete the connection

Paste the secret code and click Complete Sync.

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Configuration

Once connected, the integration page shows “Shopify is connected”. You can manage the integration in your Shopify Admin under Apps > Telemetron AI.

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Troubleshooting