Overview
Connect EasyPost to Telemetron to enable the AI agent to create shipping labels, compare carrier rates, and track shipments. The integration requires configuring your shipping origin address, which is verified with EasyPost.Prerequisites
- An EasyPost account (API key is managed by your administrator via environment variable)
- Your shipping origin address details
- A Telemetron account with admin permissions
Setup
Enter your shipping origin address
Fill in the origin (from) address fields:
- Name
- Company
- Street address
- City
- State
- ZIP code
- Country
- Phone number
- Email address
The EasyPost API key is managed by your administrator via an environment variable and does not need to be entered in the integration settings.
Configuration
Once configured, the integration page displays your verified shipping origin address details. You can update the address at any time from the integration settings page.How It Works
With EasyPost configured, the AI agent can:- Get shipping rates by providing a destination address and parcel dimensions to compare rates across carriers
- Create shipping labels with tracking numbers for outbound shipments
- Track shipments using tracking numbers to provide customers with delivery updates
- Refund unused labels that were created but never used
Troubleshooting
| Issue | Solution |
|---|---|
| Address verification fails | Ensure all required fields are filled in correctly. Double-check the ZIP code and state match. |
| Rates not returned | Verify that the destination address and parcel dimensions are valid. Some carrier/service combinations may not be available for certain routes. |
| Label creation fails | Check that the destination address is complete and valid. Ensure the parcel weight and dimensions are within carrier limits. |