Overview
Integrate your Odoo ERP system with Telemetron to enable the AI agent to look up serial numbers, check inventory levels, and access order data. This is especially useful for hardware companies that need traceability across orders and serial numbers.Prerequisites
- An Odoo instance with External API access enabled (requires a Custom Odoo plan for Odoo Online)
- A user account with read access to Sales, Inventory, and Contacts modules
- The Lots & Serial Numbers feature enabled in Odoo Inventory settings
- An API key generated for the connecting user
Setup
Generate and enter an API key
In Odoo, go to Preferences > Account Security > API Keys and generate a new API key. Copy it and paste it into the API Key field in Telemetron.
Configuration
Once connected, the integration page displays your Odoo URL, database name, and username. You can update credentials or disconnect at any time from the integration settings page.How It Works
With Odoo connected, the AI agent can:- Look up serial numbers by Shopify order reference to find which units were shipped
- Get full traceability for a serial number, including manufacturing, shipping, and delivery history
- Check inventory levels for specific products or warehouses
- Search serial numbers by pattern to quickly locate units across your system
Troubleshooting
| Issue | Solution |
|---|---|
| Connection fails | Verify that your Odoo plan supports External API access. Odoo Online requires a Custom plan for API access. |
| Authentication error | Double-check your username and API key. Ensure the API key was generated for the correct user. |
| Serial numbers not found | Confirm that the Lots & Serial Numbers feature is enabled in Odoo under Inventory > Configuration > Settings. |
| Permission errors | Ensure the connecting user has read access to the Sales, Inventory, and Contacts modules. |