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Overview

Integrate Zendesk with Telemetron to automatically create support tickets from escalated cases and use the Zendesk sidebar app to surface Telemetron customer data directly within the Zendesk agent interface.

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Prerequisites

  • A Zendesk account with admin access
  • A Telemetron account with admin permissions

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Setup

1

Open Zendesk integration settings

In Telemetron, go to Settings > Integrations > Zendesk.
2

Connect with Zendesk

Click Connect with Zendesk. You will be redirected to Zendesk to authorize the connection.
3

Authorize access

Review the permissions requested and authorize Telemetron to access your Zendesk account.
4

Confirm the connection

After authorization, you will be redirected back to Telemetron. The integration page will confirm the connection.

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Configuration

Once connected, you can configure how cases are escalated to Zendesk tickets. The Zendesk sidebar app is automatically available to your Zendesk agents after the integration is set up.

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How It Works

With Zendesk connected, Telemetron provides two key capabilities:

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Ticket Creation

  • Cases handled by the AI agent can be escalated to Zendesk tickets when they require human attention
  • Tickets are created with full context from the Telemetron conversation, so your support team has all the information they need
  • The Telemetron sidebar app appears in the Zendesk agent interface
  • It displays relevant customer data from Telemetron, including order history, product information, and previous interactions
  • This gives your Zendesk agents immediate context without switching between tools

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Troubleshooting