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Overview

The Widget / Chatbot integration lets you embed an AI-powered chat widget on your website. Customers can interact with the chatbot for self-service support, and conversations are seamlessly handed off to human agents when needed.

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Prerequisites

  • Access to your website’s HTML or a tag manager (e.g., Google Tag Manager)
  • Admin access to Telemetron

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Setup

1

Configure the widget

Navigate to Settings > Customer Chatbot and configure your widget settings, including appearance, welcome message, and behavior.
2

Copy the embed script

Copy the embed script provided on the configuration page.
3

Add the script to your website

Paste the embed script into your website’s HTML, just before the closing </body> tag. Alternatively, add it via your tag manager.

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Configuration

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Session Modes

  • Anonymous sessions — Visitors can use the chatbot without identifying themselves. Useful for general inquiries and self-service.
  • Authenticated sessions — Pass user identity data to the widget so conversations are linked to known customer records. This enables personalized support and case history.

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Customization

Customize the widget appearance and behavior through the settings page:
  • Widget color and branding
  • Welcome message and prompts
  • Position on the page
  • Availability hours

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How It Works

  • Customers interact with the AI chatbot directly on your website for instant self-service support.
  • The AI agent answers questions using your configured knowledge base and workflows.
  • When the AI cannot resolve an issue, a support case is automatically created and handed off to a human agent.
  • Human agents can continue the conversation from the Telemetron dashboard, and responses appear in the customer’s chat widget in real time.
Use authenticated sessions to give the AI agent context about the customer, enabling more personalized and efficient support.

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Troubleshooting

IssueSolution
Widget not appearingVerify the embed script is correctly placed before the closing </body> tag and that there are no JavaScript errors in your browser console.
Chatbot not respondingCheck that the integration is enabled in Telemetron settings and that your AI agent workflows are configured.
Authenticated sessions not linkingEnsure you are passing the correct user identity parameters in the widget initialization code.
Widget styling conflictsCheck for CSS conflicts with your website. The widget uses scoped styles, but some global CSS rules may interfere.