Skip to main content
The Meta integration connects your Instagram and Facebook Messenger channels to Telemetron through a single OAuth flow. Incoming DMs, Messenger messages, and post comments automatically create support cases.

​
Prerequisites

  • A Facebook Page with admin access
  • For Instagram: an Instagram Professional or Business account linked to that Facebook Page

​
Setup

1

Connect with Facebook

Navigate to Settings > Integrations > Instagram or Messenger and click Connect with Facebook. Both channels use the same Meta OAuth flow — connecting one will prompt you to configure both.
2

Authorize and select your page

Select the Facebook Page you want to connect and grant the requested permissions.
3

Confirm

After authorization, the integration page will show your connected Facebook Page and Instagram account with confirmation checkmarks.

​
Channels

Once connected, Telemetron subscribes to:
  • Instagram DMs — direct messages create support cases
  • Instagram post/ad comments — captured and can be replied to from the dashboard
  • Instagram story mentions — create cases with replies sent via DM
  • Facebook Messenger — conversations create support cases
  • Facebook page post comments — captured and can be replied to from the dashboard

​
Messaging Limitations

Meta enforces restrictions on how and when you can respond:
  • 24-hour messaging window — you can only reply to a customer within 24 hours of their last message. After that, the window closes and you cannot send a message until they reach out again.
  • Comment private replies have a 7-day window — you can reply privately (via DM) to a post comment within 7 days. You can only send one private reply per comment.
  • Text and attachments can’t be sent together — if you need to send both, the attachment goes as a separate message.
  • Tokens can expire — if the connection drops, reconnect by clicking Connect with Facebook again.