Overview
The Slack integration connects your Slack workspace to Telemetron, enabling real-time notifications, AI-powered support workflows, and seamless collaboration between your team and the AI agent.Prerequisites
- A Slack workspace where you have permission to install apps
- Admin or owner access to authorize the integration
Setup
1
Initiate the connection
In Telemetron, navigate to Settings > Integrations > Slack and click Connect with Slack.
2
Authorize in Slack
You will be redirected to Slack’s OAuth authorization page. Review the requested permissions and click Allow to grant Telemetron access to your workspace.
3
Confirm the connection
After authorization, you will be redirected back to Telemetron. The integration page will display your connected workspace information.
Configuration
Once connected, configure the following settings:- Notification channels — Select which Slack channels receive notifications from Telemetron (e.g., new cases, escalations, resolution updates).
- Notification settings — Choose which events trigger Slack notifications and customize notification content.
How It Works
- Notifications are sent to your configured Slack channels when relevant events occur, such as new support cases, status changes, or escalations.
- The AI agent can interact via Slack to provide updates and assist with support workflows.
- Your team can collaborate on support cases directly within Slack alongside dashboard workflows.
The connected state in Telemetron shows your Slack workspace name and connection status.